Returns & Exchanges
At Nikura, we want you to be completely satisfied with your beauty and wellness journey, which is why we offer a 30-day window for returns on all unopened and unused products. If your order isn't quite right, our dedicated support team is here to ensure a smooth and hassle-free exchange or refund process.
Initiate Your Request
Contact our customer care team with your order number and the reason for your return to receive a unique Return Authorization code.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they remain protected during transit back to our facility.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized courier location; remember to keep your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing